Returns are accepted for faulty items or items damaged in transit. Customers must contact us within 14 days of receipt of item to arrange returns. If your item arrives damaged, please contact us immediately at firstname.lastname@example.org giving a description of the problem, and if possible attach photographs of the item and packaging. This will allow us to process your return as quickly as possible.
Items may be returned within 14 days for whatever reason, but must be returned unused and in their original condition. Postage on items returned unwanted and in good working order will be at the cost of the customer. It is the customer’s responsibility to ensure that items get to us safely.
Items returned faulty that are subsequently found to be in good working order will be returned at cost to the customer.
When returning a faulty item, we can only reimburse delivery costs if supplied with a copy of the postage receipt.
Reimbursement for return costs must be agreed upon before returning item(s). We cannot reimburse for items returned via courier.